Shipping & Refund Policy
Shipping Policy
SHIPPING POLICY
What are the shipping times?
Food and Perishables process and ships within 24 hours or 1 business day from the order date.. After your After shipping your order it typically takes around 5-10 business days for the item to be delivered. There can be delays beyond our control such as postal service delays.
Due to high demand, non-perishables ,such as clothing and shoes for example process and ships within 5-7 business day from the order date. After shipping your order it typically takes around 5-10 business days for the item to be delivered.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at desfashiondesigns@gmail.com if you believe you have provided an incorrect shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Returns:
• You have 14 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must not be soiled with sweat, dirt or any elements.
• Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)
De’s Fashion/ Des fashions will enforce a 20% restocking fee (on the original purchase price for any items that are returned) under the following circumstance:
• If more than one of an exact item, or in the same exact SKU number, including color is ordered but multiple sizes are ordered. Basically buying two identical items (besides sizing) to determine how you like your product to fit and returning the other.
• If there is nothing wrong with the product and the customer has buyers remorse and decides to return the item by no fault of De’s Fashion/ Des fashions.
• PLUS NOTE: All return shipping is 100% the responsibility of the customer and will not be refunded for the examples listed above.
How do I properly submit my request for a return or refund?
Make sure to fill out all fields in the return form to confirm your request. Only returns/refunds that are submitted with an Order or paid Invoice Number will be reviewed for return or refund.
Customers can find the Return Form , in the Members Page of this website; Page " Returns and Refunds Form".
PLEASE NOTE: We understand that there are times when the customer orders a specific item and then decides to exchange it for another size or different item. When this occurs, please note that you (the customer) will be responsible for the full shipping cost for returning the original item to De’s Fashion/ Des fashions.
This policy only applies to domestic US customers. Any international orders that require a return, you (customer) will be required to cover the entire cost of goods to De’s Fashion/ Des fashions as well as the international return shipment from De’s Fashion/ Des fashions back to you.
If the cost of the replacement product is less than the original product, De’s Fashion/ Des fashions will subtract the difference from the return shipping cost.
In the rare case that De’s Fashion/ Des fashions makes the error when shipping out your product (it could happen…we are human.), all we would need is for you to fill out the return/refund online form.
Refunds:
You have 14 calendar days to return an item, from the date you received it, for a full refund of the product.
To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it.
Your item must not be damaged, torn, soiled with sweat, dirt or any elements.
Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase).
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
The refunded amount will only be the total amount of the product itself. The shipping cost will always be through a third party so shipping costs will NOT be refunded. You will be responsible for paying for your own shipping cots for returning your item, unless the reason for the return was our error.
.
Clearance & Flash Sale
Regarding Clearance and Flash Sale Items.
For all products purchased from the CLEARANCE or FLASH SALE sections:
All purchases of SALE items are final. No Returns, Refunds, or Exchanges are allowed on this item. Please note that if you attempt to return a product that is classified as a SALE item, the product will be considered "Abandoned on Arrival."